The job Jenae did finding our property in Santa Ynez was outstanding. We live in Los Angeles and so we only had certain weekends where we could come up and look at houses, and she always accommodated our schedule and packed in the days with multiple showings. While I know she has many other clients, we felt as if we were her sole focus. She was incredibly patient with us as we learned the area, and always let us know up front if something might not meet our full criteria but was worth seeing. As we got into escrow and the heavy amount of work had to happen, she went above and beyond to help us with all of our inspections and contingencies since we were not there. She followed up with each vendor, met them at the property if we were unable to, and helped coordinate with the bank and escrow. She is an outstanding agent and we’d work with her again in a heartbeat.
When Paul and I decided to look at properties in the SYV, we had spent very little time here - just a few weekend and holiday vacations. I went on line to look for an agent, saw Jenae's smiling face, and called her. From the first meeting, we knew she was the right person for us. She has a cheerful, unpretentious personality and a quick sense of humor. She asked us questions but was never intrusive, listened carefully, and astutely observed our reactions to homes. We were very particular about views, neighborhood, proximity to other homes, and a lot of nit-picky things buyers obsess about. Jenae was extremely patient and not at all judgmental. She never made us think we were being unrealistic, and instead honed in on all the details. Since we were flying down from the Bay Area to look at homes, sometimes on a moment's notice, there was a bit of pressure on her to make decisions about what to see, and she always accurately represented the homes she wanted to show us, telling us what we would like and possibly not like about them. After six months, Jenae found us the perfect property (before anyone else saw it!), and was masterful in making sure we got it. She has excellent knowledge of the local market, and always gave us current information about area comps. Her strict focus and thoroughness with paperwork and follow-up enabled a smooth process, and her judgment in terms of negotiating with the sellers was sound and effective. Due to our move-out date, our purchase culminated in a nail-biting, down-to-the-wire escrow closing, and she never lost her cool.
Everything else, from waiting for deliveries, talking us down from high anxiety, and emergency pet sitting, is all part of the Jenae Johnson package, and we never saw her without a smile and on her face. We could not recommend her more highly.